Frequently Asked Questions
Everything you need to know about Murdock beauty and grooming essentials.
What is the typical shipping timeframe for orders?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location.
Are Murdock products cruelty-free?
Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we strictly partner with suppliers who uphold these values.
What is your return policy for skincare items?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on items that have been opened or used.
Do you offer a subscription service for recurring orders?
Yes, you can subscribe to your favorite products and save 15% on every order. You can choose your delivery frequency and cancel or pause your subscription at any time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.